Tech

NCC unveils consumer resolution centre at Abuja airport

Published

6 months ago

March 21, 2023

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In commemoration of International Consumer Rights Day, the Nigerian Communications Commission (NCC) launched the Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Centre at the Terminal C of the Nnamdi Azikwe International Airport, Abuja.

This is part of a series of helpdesks that are expected to be established in other airports and public locations across the country.

The Chairman of the Board of Commissioners of NCC, Prof. Adeolu Akande, stated that this initiative is an effort to expand the channels of engagement with telecom consumers and to promote their interests.

He added that this project is a way to further the NCC‘s commitment to protecting, informing, and educating telecom consumers.

While expressing gratitude to the Management of the Federal Airport Authority Nigeria (FAAN) for its support in ensuring the successful establishment of a TELCARE Desk at the airport, Akande reiterated that the platform would serve as an additional channel for consumers to make enquiries on consumer issues.

He added that it would allow the commission to provide advocacy on consumer concerns as well as create awareness regarding it’s activities.

Under the leadership of its Executive Vice Chairman, Prof. Umar Danbatta, NCC has continued to re-engineer its strategies and structures to make them more effective to engage critical stakeholders to address unfair practices, including but not limited to telecoms tariffs.

In his goodwill message, the Regional General Manager, FAAN, Kabir Mohammed, said that the Management of FAAN expresses his delight at the partnership, adding that passengers and airport users will have the opportunity to resolve issues bothering them while in transit.

Mohammed also noted that the first-hand interface with consumers would not only expedite the feedback mechanism in addressing telecom consumer issues but also curb unfair practices within the system and further bridge any communication gap between the consumers and its regulators.

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NCC’s Head of Consumer Affairs Bureau, Ayanbanji Ojo, speaking through the Head, Consumer Protection and Advocacy at NCC, Clem Omife, expressed optimism about the expected success of the initiative.

Ojo noted that many consumers transiting at the airport are already taking advantage of the Desk even before the launch of the TELCARE Desk, to make enquiries or lodge complaints.